Terms and conditions — Fidelita
Last updated: September 2, 2026 · Version 1.0.0
1. The service
Fidelita is a loyalty program that lets you earn Fidelitos through challenges, physical activity, surveys, referrals and other actions enabled by participating places, and redeem them for rewards subject to availability.
2. Account
You must register with a valid email. You are responsible for keeping your access credentials confidential. We may suspend accounts for fraudulent use, manipulation of activity metrics or breach of these terms.
3. Fidelitos
- Fidelitos are not cash and cannot be transferred between users.
- They may expire according to deadlines shown in the app or program settings.
- Conversion rates (steps, km, challenges) may change; current rules are shown in the app.
- Redemptions depend on stock, opening hours and daily or per-place limits.
4. Physical activity
If you enable steps or sync with Apple Health / Health Connect, you accept that Fidelitos are calculated from metrics reported by your device or connected apps. Do not falsify activity data. Fidelita does not replace medical advice.
5. Places and rewards
Rewards are the responsibility of the issuing place. Fidelita facilitates accrual and redemption but does not guarantee the quality of third-party products or services.
6. Acceptable use
Automated use, exploitation of bugs, multiple accounts to abuse referrals or any conduct that harms the program or other users is prohibited.
7. Intellectual property
The Fidelita brand, design and software belong to their owners. You may not copy or redistribute the app except as permitted by law or applicable licenses.
8. Limitation of liability
The service is provided “as is”. To the extent permitted by law, we are not liable for indirect damages, loss of device data or decisions based on balances or suggestions in the app.
9. Changes
We may update these terms. We will ask you to accept when required in the app. Continued use implies acceptance of the current version.